Windows users

Media Manager no longer recognizes older Apple devices
This issue has been resolved with the version 49.0.0 release (1/31/12).

Windows Vista users are unable to use the service
This issue has also been reported to Oneclick Support. There is no resolution at this time, although not all Vista users may be effected.

iTunes opens when using the Media Manager, even when preferences are set not to use iTunes to manage files
Developers are aware of this issue and hope to have it fixed in a future release of the Media Manager. If you do not have iTunes installed, it is not required. If you do have a version of iTunes on your computer, then it may start every time that the Media Manager is started.

ERROR MESSAGE: Media Manager cannot create title folder
Remove all directories named 'eaudiobooks' from the device. Use Windows Explorer to view files on the device and delete. Restart the Media Manager and attempt to transfer the file again.

ERROR MESSAGE: We are sorry. The Media Manager has detected an issue with this audio title.
It is possible that there may be a problem with an individual title, and it should be reported to OneClickdigital support. However, if this occurs with every title downloaded, then it may be best to uninstall the Media Manager software and reinstall.
Windows 7 uninstall directions | Windows Vista Uninstall directions

Mac users

Cannot browse pages on OneClick website
This issue has been reported by users who always log in through the proxy server instead of using the link for returning users. It is only necessary to use the proxy server link (to log in with your library card and PIN) when first creating your OneClick account. Subsequent visits to the website should use http://wyomingstatewy.oneclickdigital.com instead.

Cannot use wma files This issue has been resolved with release of Media Manager for Mac OS 10.6 or greater(2/9/12).

Visit the Mac App store to download the OneClickdigital Media Player (for OS 10.6 or greater) or download the MAC Instructions for manual transfers for earlier OS versions. Note that if you cannot use the Mac Media Manager, you will only be able to use unencrypted MP3 files.

iOS App for OneClick

The OneClick app for iOS requires iOS 4 or later. Users must already have an account created on the OneClick Website. Although prompted to log in when opening the app, if choosing to browse to check out more content, users will need to log in again using the website login. Additionally, if you anticipate needing to switch your device to airplane mode, you should not use this app to download audiobooks. The current version of the app requires an Internet connection to work properly and allow browsing between chapters. This will be resolved in a future release. If you will need to turn off Internet access on your device, you should use the traditional method of transferring titles to your iOS device with the OneClick Media Manager.

Device Specific Problems

Note that supported devices are listed in the help files of the OneClick site.

Some Creative Zen players do not allow a user to fast forward or rewind within files. This issue is being worked on by OneClick developers.

OneClickdigital supports Zen MTP devices, but does not support Zen MSC devices. For a full list of MTP and MSC ZEN devices, please see the Creative Zen support website at http://support.creative.com/kb/ShowArticle.aspx?sid=83635. If your device is a ZEN MSC type device, contact OneClickdigital support for instructions on manually transferring titles.

Sansa Clip - Media Manager error message indicates device has insufficient memory. This may indicate a need to download a security update for Windows OS. To prompt the update:

1. Go to the My Account / Preferences tab of the OneClickdigital website
2. Set Default Device : Other
3. Set Use OneClickdigital Media Manager as my default player: No
4. Find a short, encrypted title in the collection like one of the Annie and Snowball titles.
5. Downloaded and extracted these files (they will be a zip file)
6. Open Windows Media Player and try to start playing one of the tracks from the downloaded title
7. You should be prompted for a security upgrade after opening one of these WMA files in Windows Media Player.
8. Install the upgrade
9. Return to the OneClick Website and set your device preferences back to set Media Manager as the default player
10. Attempt to check out, download, and transfer a title to the Sansa Clip again